Shipping & Returns
SHIPPING
We offer $11.99 flat rate shipping within the contiguous US.
A rate of $25 applies to orders shipping to Alaska or Hawaii for orders up to 13 pounds, and $50 for orders 14 pounds and above.
The majority of our products are shipped via USPS and UPS Ground.
We can not ship to U.S. Territories or P.O.Box/APO/FPO/DPO addresses.
If something is particularly heavy, bulky, comes in an especially cumbersome package, or is perishable an extra surcharge will be noted on the product page and at checkout.
We ship 2 days per week. Orders received Thursday - Sunday will be packed and shipped on Monday. Orders received Monday - Wednesday will be packed and shipped on Thursday. If the shipping day falls on a holiday we will pack and ship your order on the next business day.
If your order is returned to us as undeliverable, to the delivery address you have provided, we will not refund the original cost of shipping and you will be liable for any return charges imposed by the delivery agent and/or the cost to redeliver your order to you. Should you choose not to have your order redelivered at your own cost, we will refund your order, the original cost of shipping your order to you will be deducted from your refund.
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Opened food products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shopfoodocracy.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shopfoodocracy.com and send your item to: Food/ocracy, 15821 Stagg Street, Los Angeles, CA 91406 Attn: Returns Dept
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Food/ocracy, 15821 Stagg Street, Los Angeles, CA 91406 Attn: Returns Dept
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.