Terms of service

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  • Terms of service

    TERMS AND CONDITIONS OR TERMS

    This website is operated by Green Squrl, Inc. (DBA Shop Foodocracy, DBA Primary Beans). Throughout the site, the terms “we”, “us” and “our” refer to COMPANY. COMPANY offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

    By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

    Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

    Any new features or tools which are added to the current website shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

    Our website is hosted on https://shopfoodocracy.com/

    SECTION 1 - ONLINE TERMS

    By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

    SECTION 2 - GENERAL CONDITIONS

    We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms and Conditions.

    SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

    We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

    SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

    Prices for our services or products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

    SECTION 5 - REFUND POLICY

    Returns

    Unfortunately food items cannot be returned do to FDA and California food safety regulations.

    Additional non-returnable items: 
    - Gift cards 

    Our policy for non-food items lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

    To complete your return, we require a receipt or proof of purchase. 
    Please do not send your purchase back to the manufacturer. 

    There are certain situations where only partial refunds are granted (if applicable) 
    - Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
    - Any item that is returned more than 30 days after delivery 

    MISSING OR DAMAGED ITEMS

    At Foodocracy, we take great care in packaging each order to ensure it arrives safely. However, we understand that mistakes can happen or items may be damaged during transit. We are committed to resolving any issues quickly and efficiently.  

    Missing or Damaged Items  
    If any items are missing from your order or arrive damaged, we will issue a full refund for the affected items, provided the following conditions are met:  

    1. Mandatory Proof of Missing or Damaged Items:  


       To process your claim, you must provide the following:  
       - Photographs of the original shipping box  
       - Photographs of the shipping label, clearly showing the tracking number.  
       - Photographs of all items received, including any damaged items.  
       - Photographs of the packaging materials inside the box (for damaged items).  

    2. Timeframe for Reporting:  
       - All claims must be submitted within 10 days of delivery.  

    3. How to Submit a Claim:  


       - Email all required documentation to info@shopfoodocracy.com with your order number clearly stated in the subject line.  

    Refund Process (if applicable)  


    Once we receive and review the required documentation, we will process your refund promptly. Refunds are typically issued within 7 days to the original payment method.  

    Important Notes  


    - Photographs are mandatory for all claims, including missing items. Claims submitted without the required photographs cannot be processed.  
    - For any questions or further assistance, please contact our customer service team at info@shopfoodocracy.com.  

    Late or missing refunds (if applicable) 


    If you haven’t received a refund yet, first check your bank account again. 
    Then contact your credit card company, it may take some time before your refund is officially posted. 
    Next contact your bank. There is often some processing time before a refund is posted. 
    If you’ve done all of this and you still have not received your refund yet, please contact us at info@shopfoodocracy.com

    Sale items (if applicable) 


    Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

    Exchanges  (if applicable)


    We do not offer exchanges due to the expense (and carbon footprint) of shipping. We will offer a refund or store credit if applicable.

    Shipping (Of NON-FOOD items ONLY)


    To return your non-food product, you should mail your product to: Foodocracy c/o Alpha Logistics 24841 Avenue Tibbitts Valencia, CA 91355  Attn: Foodocracy Returns Dept

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Subscriptions

    When you purchase a subscription, you will receive regular deliveries based on the duration and frequency you select. Your payment information will be securely stored, and you will be charged for each delivery unless you opt to pay in advance. Please note that some subscriptions may automatically renew at the end of their term. If you prefer not to renew, you have the option to cancel your subscription. You can modify or cancel your subscription at any time by contacting us at info@shopfoodocracy.com. You can pause, skip or change your subscription at any time through the customer portal on our website. Email us if you need any help accessing your customer portal. For further information on returns and refunds, please refer to our returns policy.

    SECTION 6 - NO RENDERING OF ADVICE

    Presentation of this information via the Internet is not intended to create, and receipt does not constitute, a client relationship. Internet subscribers, users and online readers are advised not to act upon this information without independently verifying all information. The Content contained on the Website has been prepared by Company as a service to its readers and the Internet community and is not intended to constitute health or medical advice from a medical professional. Company has used reasonable efforts in collecting, preparing and providing quality information and material, but does not warrant or guarantee the accuracy, completeness, adequacy or currency of the information contained on or linked to the Website. Users of information from the Website or links do so at their own risk.

    SECTION 7 - THIRD-PARTY LINKS

    For your convenience, this website may contain hyperlinks to websites and servers maintained by third parties. We do not control, evaluate, endorse or guarantee content found on those sites. We do not assume any responsibility or liability for the actions, products, services and content of these sites or the parties that operate them. Your use of such sites is entirely at your own risk. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

    SECTION 8 - OTHER PRODUCTS

    Any reference made by the Website to any specific commercial product, process, or service (or provider of such product, process or service) by trade name, trademark, hyperlink, or otherwise, does not constitute or imply an endorsement, recommendation, or favoring by this Company. Content on the Website may be provided by third parties and users. Any opinions, advice, statements, services, offers or other information expressed or made available by third parties, including information providers, users or others, are those of the respective author(s) or distributor(s) and do not necessarily state or reflect those of this Company.

    SECTION 9 - DATA

    We do our best to protect your personal information but please be aware that no security measures are impenetrable.  We cannot guarantee perfect security.  The transmission of information via the internet is not completely secure and transmission of personal information is at your own risk.  We recommend that you do not share passwords or use insecure channels to communicate confidential information to us. All sensitive information is protected by SSL technology.

    SECTION 10 - Allergen Disclosure and Disclaimer

    Product Information

    We make reasonable efforts to display allergen and ingredient information on our product pages when such information is provided to us by manufacturers and suppliers. However, you acknowledge and agree that:

    • The allergen and ingredient information displayed on our Website does not constitute a guarantee that allergens are not present in any product. Product formulations may change without notice, and manufacturing processes may involve shared equipment or facilities.
    • All allergen and ingredient information is obtained directly from product manufacturers and suppliers. We display this information as provided to us but do not independently verify its accuracy or completeness.
    • Where ingredient and nutritional information is not available to us and is not displayed on our Website, you are strongly encouraged to contact the manufacturer directly before purchasing or consuming any product.

    Limitation of Liability

    You acknowledge and agree that:

    • We are not the manufacturer of the products we sell and shall not be held liable for any health issues, allergic reactions, or other adverse effects resulting from product consumption or use.
    • We make no warranties or representations regarding the accuracy, completeness, or reliability of allergen or ingredient information provided by manufacturers and suppliers.
    • Any allergen or health claims made by vendors are the sole responsibility of those vendors and not of our company.

    Your Responsibilities

    If you have food allergies, sensitivities, or dietary restrictions, you agree to:

    • Always read product labels carefully upon receipt, as packaging and formulations may differ from what is displayed online.
    • Contact the manufacturer directly if you have specific allergen concerns or questions about ingredients.
    • Consult with your healthcare provider if you are uncertain whether a product is safe for you.

    Customer Support

    If you have allergen concerns about a specific product, you may contact us before placing your order. We will make reasonable efforts to contact the manufacturer or supplier on your behalf to obtain additional information. However, we do not guarantee that we will receive a response or that any information provided will be complete or accurate.

    By purchasing products from our Website, you acknowledge that you have read, understood, and agree to the terms of this Allergen Disclosure and Disclaimer, and that your use of our products is at your own risk.

    SECTION 11 - PERSONAL INFORMATION

    Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: https://shopfoodocracy.com/pages/privacy-policy

    SECTION 12 - PROHIBITED USES

    In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

    SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY


    The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. You expressly agree that your use of, or inability to use, the Service is at your sole risk. This Company does not warrant or many any representations regarding the use or the results of the use of the content on the website in terms of its correctness, reliability.

    In no case shall Green Squrl, Inc., our directors, our parent, subsidiaries, affiliates, partners, contractors, licensors, service providers, interns, employees be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. In no event shall the Company’s total liability to you for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing the website.

    SECTION 14 - INDEMNIFICATION

    You agree to indemnify, defend and hold harmless Green Squrl, Inc. and our parent, subsidiaries, affiliates, partners, contractors, licensors, service providers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

    SECTION 15 - SEVERABILITY

    In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

    SECTION 16 - TERMINATION

    The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


    SECTION 17 - RESTRICTIONS ON USE OF INTELLECTUAL PROPERTY


    All materials, including, but not limited to, articles, images, illustrations, designs, icons, photographs, videos and audio files that are part of the Website (collectively, the "Content") are exclusively owned by the Company and protected by trademark, copyright and owned, controlled or licensed by Company, or the party credited as the provider of the Content. You shall abide by all additional copyright notices, information or restrictions contained in any Content accessed through the Website. No Content from the Website may be copied, reproduced, framed, hyperlinked, republished, downloaded, uploaded, posted, transmitted, or distributed in any way. No other use is permitted without prior written permission of Company. Modification of the Content or use of the Content for any other purpose is a violation of Company’s trademark, copyright and other proprietary rights. For purposes of these terms, the use of any Content on any other website or networked computer environment is prohibited. All trademarks, service marks and trade names are proprietary to Company.

    SECTION 18 - ENTIRE AGREEMENT

    The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions). Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

    SECTION 19 - GOVERNING LAW

    These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States and with the laws of the State of California. All users, including those users who access the Website from a country other than the U.S., agree that the laws of the State of California shall govern any dispute. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the state or federal courts located in California and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. You agree that regardless of any law or statute to the contrary, any claim or cause of action arising out of or relating to the Website and these Terms of Service must be filed within one (1) year of the date the cause of action arose, or be barred as untimely. This is the entire agreement between us relating to the subject matter herein and shall not be modified except as provided herein or in writing, signed by Company. All parties to this Agreement waive their respective rights to a trial by jury.

     

    SECTION 20 - CHANGES TO TERMS AND CONDITIONS

    You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

    SECTION 21 - CONTACT INFORMATION

    Questions about the Terms and Conditions should be sent to us at info@shopfoodocracy.com

    Our contact information is posted below:

    Green Squrl, Inc. (DBA Shop Foodocracy, DBA Primary Beans)

    info@shopfoodocracy.com

    22287 Mulholland Hwy #5848

    Caabasas CA 91302

    (323) 300-4597